cbagi Responsible Gaming

1. 18+ Age Restriction

cbagi operates an absolute minimum age policy. No person under the age of 18 may register an account, make a deposit, place a wager, or access any real-money game or betting market on cbagi. This policy applies without exception to all players accessing cbagi from Bangladesh and any other jurisdiction.

To enforce this requirement, cbagi performs mandatory age verification during the account registration process. Before your first withdrawal is processed, you will be required to submit a government-issued identity document — such as your National Identity Card (NID), valid passport, or driving licence — confirming that you are 18 years of age or older. Any account found to belong to a person under 18 will be immediately suspended, all funds will be refunded to the payment source where possible, and the account will be permanently closed.

Keeping Underage Players Safe

If you share a device with younger family members in your household — whether in Dhaka, Chittagong, Sylhet, or anywhere else in Bangladesh — we strongly recommend that you take the following precautions to prevent accidental or intentional underage access:

• Always log out of your cbagi account when you have finished playing, especially on shared devices or smartphones.
• Use a strong, unique password and do not share it with anyone, including family members.
• Enable device-level screen time controls or parental control software where available.
• Do not allow younger family members to use a device on which your cbagi session is still active.
• Store your cbagi login credentials in a password manager rather than saving them in the browser on a shared device.

cbagi reserves the right to request additional identity documentation at any time if we have reasonable grounds to suspect that an account holder may not meet the 18+ age requirement.

2. Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in oneself. cbagi encourages all players to periodically reflect on their gambling habits. The following warning signs may indicate that gambling is becoming a problem rather than a pastime:

• Chasing losses — placing larger bets or depositing more money in an attempt to recover previous losses.
• Spending beyond your means — using money earmarked for rent, food, utilities, or other essential expenses to fund gambling.
• Neglecting responsibilities — missing work, family commitments, or personal obligations because of gambling activity.
• Preoccupation with gambling — thinking about gambling constantly, planning the next session, or feeling restless when unable to play.
• Emotional distress linked to losses — feeling anxious, irritable, depressed, or angry after a losing session.
• Borrowing money to gamble — taking loans, selling possessions, or asking family and friends for money specifically to fund gambling.
• Lying about gambling — concealing the amount of time or money spent gambling from family members or close friends.
• Failed attempts to cut back — repeatedly trying and failing to reduce gambling activity or stop entirely.
• Using gambling to cope — turning to gambling as a way to manage stress, loneliness, grief, or difficult emotions.

3. Deposit Limits

One of the most effective tools for maintaining control over your gambling spending is setting a personal deposit limit. cbagi allows you to place a firm cap on how much money you can deposit into your account within a defined time window. Once a limit is reached, no further deposits are accepted until the period resets.

Deposit limits are available in the following time periods:

Limit Type	Period	Takes Effect	Increase Waiting Period
Daily Deposit Limit	24 hours from time of setting	Immediately	24 hours cooling-off required
Weekly Deposit Limit	7 rolling days	Immediately	7 days cooling-off required
Monthly Deposit Limit	30 rolling days	Immediately	30 days cooling-off required

How to Set a Deposit Limit

Deposit limits can be set directly from your cbagi account dashboard under the Responsible Gaming settings section. You can specify any amount in Bangladeshi Taka (৳) that suits your budget. Reductions to your deposit limit take effect immediately. Increases to your deposit limit are subject to a mandatory waiting period equal to the limit's time window — this cooling-off period is intentional and cannot be waived.

4. Time-Out & Cool-Off

If you feel you need a short break from gambling without committing to a full self-exclusion, cbagi's time-out feature lets you temporarily suspend your account for a defined period. During a time-out, you cannot log in, deposit, or place any wagers. Your account balance is preserved and will be accessible again once the time-out period expires.

Available time-out durations on cbagi are:

• 24-hour time-out — a single day to step back and reset.
• 7-day time-out — a full week away from the platform.
• 30-day time-out — a month-long break, suitable if gambling has started to feel stressful.
• 90-day time-out — a three-month pause, recommended if you recognise several of the warning signs listed in Section 2.

Activating a Time-Out

Navigate to your account settings, select the Responsible Gaming tab, and choose "Take a Break". Select your preferred duration and confirm. The time-out activates instantly. Time-out periods cannot be shortened once activated — if you choose a 30-day break, you will not be able to access your account for the full 30 days regardless of how you feel partway through. This is a deliberate design choice intended to protect you during a vulnerable period.

If you are unsure whether a time-out or a full self-exclusion is more appropriate for your situation, contact the cbagi support team at [email protected] for a private, judgement-free conversation.

5. Self-Exclusion

Self-exclusion is a formal request to have your cbagi account permanently closed and blocked. It is the most comprehensive responsible gaming tool available and is intended for players who feel that their gambling has become genuinely harmful or unmanageable. cbagi takes self-exclusion requests seriously and processes them without delay.

What Self-Exclusion Means

• Your cbagi account is immediately suspended and permanently closed.
• You cannot create a new cbagi account using the same identity, email address, mobile number, or payment method during the exclusion period.
• Any remaining account balance will be returned to you via your registered payment method (bKash, Nagad, Rocket, or Upay) within 5 business days.
• All pending bonus offers are forfeited upon self-exclusion — no bonus wagering requirements can be completed after the request is submitted.
• cbagi will suppress all marketing communications to your email address and mobile number for the duration of the exclusion.

Self-Exclusion Periods

Self-exclusion is available for the following minimum periods:

• 6 months — minimum self-exclusion period.
• 1 year — recommended for players experiencing significant distress.
• 5 years — long-term exclusion for persistent problem gambling.
• Permanent / Lifetime — irreversible exclusion with no option to return to cbagi.

How to Request Self-Exclusion

Self-exclusion can be requested by emailing [email protected] with the subject line "Self-Exclusion Request". Include your registered email address and mobile number. Our team will acknowledge your request within 2 hours and complete the exclusion within 24 hours. Alternatively, you can initiate self-exclusion directly from the Responsible Gaming section of your account dashboard.

6. Self-Assessment

The following questions are adapted from widely used problem gambling screening tools. Read each question honestly and consider whether it applies to your recent gambling behaviour — over the past 12 months, or since you started playing on cbagi.

7. Support & Resources

cbagi's responsible gaming programme does not exist in isolation. We recognise that some players may need professional support that goes beyond what a platform can provide. Below are the primary routes to help available to players in Bangladesh.

Speaking to Someone You Trust

Talking openly about a gambling problem with a family member, trusted friend, or religious leader can be a powerful first step. In Bangladesh, family and community networks are often the most immediate source of support. If you are not ready to speak to someone you know personally, the cbagi support team can provide a confidential, non-judgemental first conversation.

Mental Health and Counselling Services

Bangladesh has a growing network of mental health professionals and counselling services available in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, and other major cities. If gambling has led to significant financial stress, relationship difficulties, or symptoms of anxiety or depression, speaking with a qualified counsellor or psychologist is strongly recommended. Your primary care physician (general practitioner) can provide a referral.

Financial Counselling

If gambling has caused financial hardship, speaking with a qualified financial counsellor can help you create a recovery plan, manage debt, and rebuild savings. Dutch-Bangla Bank, BRAC Bank, and Islami Bank all offer customer advisory services that include financial planning support.

8. Player Protection Policy

cbagi's responsible gaming commitment extends beyond the individual tools described above. Our platform-wide player protection policies include the following standing commitments:

• No predatory marketing: cbagi does not send bonus offers, re-engagement campaigns, or promotional messages to players who have activated a time-out, are under active self-exclusion review, or have been flagged by our responsible gaming monitoring system.
• Automated behavioural monitoring: cbagi's platform continuously analyses deposit frequency, session duration, loss chasing patterns, and other behavioural indicators. Where our system identifies a high-risk pattern, a member of the support team will proactively reach out to the player in English to offer responsible gaming resources.
• Reality checks: Players can enable voluntary session duration reminders in their account settings. These notifications appear after a set period of play — for example, every 30 or 60 minutes — to prompt you to reflect on how long you have been playing and how much you have spent.
• No credit gambling: cbagi does not offer credit facilities, pay-later schemes, or any form of lending to fund gambling. All deposits must be funded from your own money via bKash, Nagad, Rocket, Upay, Visa, or Mastercard.
• Transparent account history: Your full deposit, withdrawal, and betting history is always accessible in your cbagi account dashboard, so you have a clear and accurate picture of your spending at all times.
• Staff training: All cbagi customer-facing support staff receive regular training in responsible gambling awareness, early intervention techniques, and signposting to appropriate external resources.
• 18+ verification: cbagi applies age verification at the point of first withdrawal and reserves the right to request identity documents at any stage of the player lifecycle if age or identity cannot be confirmed with sufficient confidence.

cbagi treats responsible gaming not as a regulatory checkbox but as a core part of how we operate. We believe that a sustainable, trustworthy platform is one where players enjoy gambling as genuine entertainment — and where every player who needs help can access it quickly, without stigma, and without barriers. If you have any feedback on how cbagi can improve its responsible gaming tools or policies, please email [email protected] — we read every message.